The team of Naturpenis, firmly believes that having a top quality customer service is essential, reason why we provide a large team of professionals to help you with any doubt or question you may have, both before and after your purchase.
ATTENTION:Before you submit any questions, please see our section on Frequently asked questions (F.A.Q.S) to make sure it has not already been answered. However, if you want to know the most frequently asked questions raised by people, we show them to you in continuation:
1/ How does the product work?
How long should I follow the treatment to get the best results?
We recommend that you follow the treatment for at least 5-6 months to obtain the best results.
When will I start to see the first results?
Our clients normally begin to see the first results after the second month of treatment.
I am not happy with the results, can I get my money back?
Our product is completely natural and results vary from person to person. Some organisms are more susceptible to change and hence the effect is much faster. To get the money back you have to have:
- Have used the product for 3 months
- Contact us before the third month has passed.
What do I have to do if I wish to return the program and get the money back?
You have to contact us by email and if you meet the conditions for the money back guarantee, we will send you a Refund Form you have to fill out and send back to us
2/ Doubts about payment methods and shipping
I do not have a credit card, is there another way I can pay?
Yes you can pay by making a money transfer to our account or with Western Union. Contact our customer care service for further details.
3/ Having problems with your order?
Can I get in contact with your customer service 24 -7?
Yes, you can send us an email and we will get back to you as soon as possible. The emails are normally answered 2-3 times a day.
I did not receive the program, why?
Naturpenis is an online program and it is located on the Naturpenis website,
www.naturpenis.com. When you have paid you will receive an email with all the information to access the Naturpenis program, such as username and password. You will therefore not receive any CD with your order. Note: If you cannot find the confirmation email, please look in your trash mail
it@naturpenis.com Il servizio di assistenza al cliente è operativo in orario di ufficio: per qualsiasi dubbio o informazione (non presente nella sezione FAQS) compili e spedisca il formulario o ci invii una mail. La contatteremo nell’arco massimo di 48 ore.
02-40708277: Può contattarci anche a questo numero, sempre in orario di ufficio, o lasciare un messaggio in segreteria, specificando il motivo della chiamata ed un numero di telefono, o un’indirizzo mail: la contatteremo appena possibile.
